Q: What is covered under the labor plan?
A: The labor protection plans cover the cost of the labor associated with mechanical and electrical repairs. Parts are typically covered by the manufacturer's warranty. It is important to read your equipment limited parts warranty to understand the length of the term.
Q: What is not covered?
A: Any repairs due to damage or incorrect installation of equipment; non-electrical/mechanical items, required maintenance or any overtime charges for a covered mechanical repair. See term and conditions for more detail.
Q: Can I transfer this agreement if I sell my home?
A: Yes, for a minimal charge of $25 within 30-days of the closing of the sale of your home.
Q: Who is eligible to apply?
A: You are eligible to apply as long as you have purchased and had installed your HVAC equipment from a Contractors' Preferred Protection Plan Contractor within 12 months.
Q: What is the difference between a maintenance (service) agreement and a labor protection plan?
A: A maintenance plan focuses on annual service to keep your system performing at peak condition, such as proper cleaning and checking refrigerant levels and component wear and tear. A labor protection plan is designed to cover the cost of labor associated with system repairs only. Most warranties include language that requires proof of annual maintenance, especially as equipment ages and upkeep becomes a factor in reliability. Maintenance/service plans are a great option for consumers who do not have the time, or may not remember to do the basic annual maintenance.
Q: What if I'm not satisfied?
A: You may cancel this agreement for any reason during the first 30 days after it is issued to obtain a full refund of the purchase price. After the first 30 days you may cancel this agreement and receive a pro rated refund based on the time remaining on your plan, plus and administrative fee, less the value of any services or claims that have been provided or paid.
Note: Limitations may apply. Subject to Service Net's terms and conditions. Risk management provided by Service Net Warranty, LLC and backed by an A.M. Best A+ rated insurance company. Regular annual maintenance costs are not included.
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